News & insights
Inspiring news, insights and comments from the 8020 team.
I was awoken on my recent flight back to London from AERO Friedrichshafen, where I was informed we were flying to Brussels for an emergency landing due to strange smells ...
We all make mistakes. For brands, crisis situations can come out of nowhere. They can be caused by external events, completely outside of the organisation’s control – or blame can ...
The coronavirus (COVID-19) pandemic is a fast-developing situation, particularly for the aviation industry, affecting airlines and aerospace businesses across the world. As restrictions on travel to prevent the spread of the virus are enforced, we’ve worked hard to support ...
As business owners, marketeers, PRs – as people – we’ve all become more aware of the need to connect in these isolating times. The coronavirus (COVID-19) has brought unprecedented changes to our personal lives and the way we work and communicate. Brands and businesses are understandably unsure about what to say and ...
Thomas Cook’s collapse, which is impacting large and small travel firms alike, underlines how a crisis can affect any company. To stay in business and protect your reputation it is ...
Boeing is experiencing its worst crisis in decades, after two crashes involving its new and relatively unproven 737 Max aircraft. Immediately after the latest accident, Boeing’s media response followed best ...
1. Preparation is key You simply cannot be too prepared when it comes to crisis management. Sure, you are unlikely to be able to predict the exact scenario you will ...
As one of the world’s major airlines, BA will have an extremely thorough process and apparatus for communicating in a crisis, which will have been tested through regular simulation exercises. ...
Sunsail has been in the news for the wrong reasons this month, accused of not showing “an ounce of compassion” to the family of a girl who died on one ...
VW, the world’s leading automaker by volume, is facing every CEO’s worst nightmare this week. It is accused of deliberately trying to hoodwink US regulators and customers over the true ...
Further to our earlier post, we are delighted to read in USA Today that Asiana Airlines has dropped its plan to sue KTVU-TV. The airline has clearly realised such an ...
When you come under attack, it is human nature to want to fight back. Many of us have also heard the aphorism “attack is the best form of defence.” However, ...