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Inspiring news, insights and comments from the 8020 team.
Blogs
Cabin crew: the rise of employee advocacy in aviation marketing
Think back to your last flight. Was it the cabin crew’s warm welcome that stuck with you? A funny announcement that made you smile? Or maybe the calm reassurance you ...
blogs
How to handle negative online reviews
How a company deals with negative online reviews can impact its reputation as much as its short-term sales.As we posted previously, earlier this year a Blackpool guest house famously showed ...