ExecuJet Europe is enhancing its customer offering by launching a Key Account Manager service for aircraft management clients. The new system channels all departmental issues such as operations, charter, maintenance, completions and accounting, through one dedicated contact.
The company has appointed eight Key Account Managers based in various locations, including Zurich, Geneva, London, Moscow and Kiev. The team is headed up by Andreas Pfisterer, European Director of Account Management, who has been with ExecuJet Europe for almost 10 years.
Gerrit Basson, Managing Director of ExecuJet Europe, says: “This is a significant investment on our part, but takes our customer service to new industry levels. Our clients now receive a highly personalized service resembling a boutique private banker approach, where their Key Account Managers support them across all services related to their aircraft.”
ExecuJet’s Key Account Manager system enables a more transparent relationship between aircraft operator and client. Basson adds: “This new service is being well accepted and our customers are very satisfied with this personal and integrated approach to aircraft management. We look forward to expanding our team of Key Account Managers as our fleet grows.”
European fleet expansion
In addition, ExecuJet is adding a range of aircraft to its European managed and charter fleet. New aircraft include a Dassault Falcon 7X and a Bombardier Challenger 300, both based in Copenhagen and available for charter, plus two managed Gulfstream G550s based in Switzerland.
ExecuJet is showcasing its full suite of business aviation services at the European Business Aviation Convention & Exhibition (EBACE), at stand 851, Hall 6. The company has three aircraft on static display: an Airbus ACJ320, Bombardier Challenger 850 and Bombardier Challenger 300.