HONG KONG, March 7, 2011 — Cessna Aircraft Company, a Textron Inc. (NYSE: TXT) company, announced today at Asian Aerospace in Hong Kong, the addition of a dedicated regional manager for international field service to oversee the growth of Cessna’s service and support network in Asia to match the increase in interest in Cessna aircraft there.
Chad White has been promoted to the position of regional manager for international field service and has relocated to Singapore. He will direct the expansion of resources in the Asia-Pacific region, which includes additional field service personnel and service facilities for Cessna propeller, turboprop and Citation aircraft.
The move is part of Cessna’s ongoing commitment to grow its customer service capability in the Pacific Rim ahead of the growing fleet of Cessna aircraft in the region. In the past year, Cessna has established a spare parts distribution facility in Singapore and named several authorized service centers including MetroJet in Hong Kong and MJETS in Thailand.
Through its ServiceDirect initiative, Cessna offers a range of customer service options for Citation operators outside of the company’s own service centers. This includes on-site maintenance operations and long-term logistics support including airframe & powerplant mechanic placement or contract support.
White began his Cessna career 11 years ago at a Cessna-owned service center and has since held roles of increasing responsibility within the Customer Service organization. He has a U.S. Federal Aviation Administration Airframe & Powerplant (A&P) license, is Six Sigma certified and holds two degrees in Aviation Technology.