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NASA turns to ITIL for stellar service management

Press Releases - 17th August 2010

Norwich, England, 17 August 2010 – Industry-leading publisher The Stationery Office (TSO) is ‘over the moon’ with the news of NASA’s satisfaction with ITIL®.

Constantly seeking to develop the way in which the US space and aeronautics agency conducts IT business and service delivery, NASA champions positive changes through the adoption of ITIL Version 3. This strategic evolution is essential to help deliver the outstanding IT services needed by NASA’s scientists and engineers.

NASA acknowledges that the ITIL framework is the agency’s springboard for improving service delivery, mitigating disruptions, increasing productivity and enabling the achievement of IT business objectives. Additionally, ITIL helps NASA to meet the reporting requirements of the US Office of Management and Budget.

As the official ITIL publisher, TSO is delighted that ITIL forms such an essential part of NASA’s best practice IT service management and delivery.

Janine Eves, OGC Contract Manager and Publisher at TSO, says: “We’re thrilled that an organization of NASA’s stature understands the value of ITIL. Whether in the public or private sector, ITIL is the proven solution for IT service management across the world. Earlier this summer, for example, we were able to announce our support for a new project to increase the use of ITIL in China, so we are consistently seeing evidence of ITIL’s global value.”

ITIL Version 3 provides the best practice for modern IT service management. Five titles – ‘Service Strategy’, ‘Service Design’, ‘Service Transition’, ‘Service Operation’ and ‘Continual Service Improvement’ – now form the core of ITIL practice. OGC will continue to update the core ITIL Version 3 guidance through controlled releases in the future.