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Come and join us: TSO to celebrate ITIL’s 20th birthday at ‘itSMF UK’

Press Releases - 6th November 2009

6 November 2009: Industry-leading publisher The Stationery Office (TSO) will be celebrating the 20th birthday of the IT Infrastructure Library (ITIL®) at the 18th Annual IT Service Management Forum Conference and Exhibition (itSMF UK 2009).

Best Management Practice (which comprises official ITIL publisher TSO, the Office of Government Commerce (OGC) and the official ITIL accreditor APMG) is exhibiting at the event.

Looking back on the development of ITIL, and ahead at the developments to come, will be the focus of TSO’s presence at itSMF UK 2009, to be held in the Hilton Birmingham Metropole from November 9-10. Delegates are invited to come and meet the Best Management Practice ITIL team in the Palace Suite on Stand P36/37, where the birthday celebrations will include the official cake-cutting ceremony by Best Management Practice Director Jonathan Shebioba on Tuesday November 10.

Away from itSMF UK 2009 itself, the ITIL birthday celebrations include a 20% discount offer on direct orders via, plus a free set of ITIL ‘Key Element Guides’, written by the original authoring team for the ITIL Version 3 project, when taking out a concurrent licence.

Launched in 1989, ITIL has been globally respected as an industry-standard source of IT service management (ITSM) guidance ever since. Initially consisting of more than 40 books, ITIL Version 1 covered a variety of IT practices. Streamlining allowed ITIL Version 2 to be released as 10 books and the best practice framework for ITSM. ITIL Version 3 was published in June 2007, updating best practice for ITSM with five titles – ‘Service Strategy’, ‘Service Design’, ‘Service Transition’, ‘Service Operation’ and ‘Continual Service Improvement’ – now forming the core of ITIL practice. OGC will continue to update the core ITIL Version 3 guidance through controlled releases in the future.

Janine Eves, OGC Contract Manager and Publisher of TSO, says: “The benefits of good IT service management become very apparent in a recession. ITIL is arguably even more important now than when it was launched 20 years ago. By always taking into account the latest best practice developments, we can ensure the core ITIL guidance remains vital for at least another 20 years!”

The theme of itSMF UK 2009, which will include 60 seminars and interactive sessions, will be ‘Optimising IT Services for Business Success’. Over 1,200 delegates from more than 45 nations are expected to attend. For further information about itSMF UK 2009, please visit: