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Best Management Practice to sponsor and visit ‘itSMF Germany’

Press Releases - 18th November 2009

November 18, 2009 – Best Management Practice will be sponsoring and attending the IT Service Management Forum (itSMF) Germany Annual Conference 2009 in Düsseldorf.

The event will be held in the Swissôtel Düsseldorf from December 1-2. Best Management Practice comprises The Stationery Office (TSO), which is the official IT Infrastructure Library (ITIL®) publisher, as well as the Office of Government Commerce (OGC) and the official ITIL accreditor APMG.

The itSMF Germany Annual Conference will focus on ways of adding value in the fields of Service Strategy, Service Operation and Service Transition. There will be over 30 specialist lectures from experts in economics, industry and public administration.

Janine Eves, OGC Contract Manager and Publisher of TSO, says: “International events such as itSMF Germany allow us further opportunities to spread the word about ITIL. The principles and benefits of good IT service management (ITSM) are truly global.”

Launched in 1989, ITIL has been respected worldwide as an industry-standard source of ITSM guidance ever since. Initially consisting of more than 40 books, ITIL Version 1 covered a variety of IT practices. Streamlining allowed ITIL Version 2 to be released as 10 books and the best practice framework for ITSM. ITIL Version 3 was published in June 2007, updating best practice for ITSM with five titles – ‘Service Strategy’, ‘Service Design’, ‘Service Transition’, ‘Service Operation’ and ‘Continual Service Improvement’ – now forming the core of ITIL practice. OGC will continue to update the core ITIL Version 3 guidance through controlled releases in the future.

To celebrate ITIL’s 20th birthday this year, TSO’s ITIL titles are being discounted by 20% throughout November when ordered online at:

For further information about the itSMF Germany Annual Conference 2009, please visit: